ISO/IEC 20000-1:2018 Information Technology — Service Management

What is ISO 20000?
This globally recognized Information Technology Service Management Standard was inspired by the British Standard BS 15000 model and aligned with the process approach defined by the Office of Government Commerce (OGC)’s IT Infrastructure Library (ITIL). ISO 20000 has been designed to shape consistency into the management of IT services and infrastructure, either internal or outsourced, benefiting employees and clients. The ultimate goal being effective overall IT service management, the standard is based on key processes ranging from service level management reporting, budgeting, and accounting for IT services, to information security, supplier, incident, change and release management.

What are the key benefits?

ISO 20000 certification helps companies improve and streamline IT processes, boost effectiveness, and ensures a controlled, consistent high-quality delivery of services internally, and externally for extended networks and end customers. This demonstrates a company’s commitment to upholding a reliable IT service and infrastructure, enhancing employee satisfaction and performance while boosting the corporate image.

Other key benefits include:

• Cost reduction through increased productivity
• Leveraging a proven set of best practices
• ISO 20000 is recognized worldwide by the IT industry
• Better alignment between business objectives and IT, reducing risks, and improving communication between business areas and IT
• Market advantage through a certificate issued by a recognized independent certification body.